Answer approved questions, collect the right details and hand over when human judgement is needed.
Plan my first responseCustomers want a simple answer or a clear next step, even when your team is with someone else or away from the desk.
We set up an AI receptionist that answers common questions, collects details and routes the conversation to the right person, using information and permissions you approve.
We agree a set of an agreed set of test conversations, including common questions, missing information, unsupported requests, a request for a human and a failed handoff.
Acceptance checks cover the approved greeting, factual answers, correct intake fields, refusal to guess outside scope and delivery to the right handoff destination. For voice, we also test the agreed call routing and what happens if the service becomes unavailable.
We document limitations and unresolved issues so you can decide whether it is ready.
Scope, fee, payment schedule, delivery window and support terms are agreed before work starts.
Your written scope defines deliverables, inputs, approval steps, timing, revisions, and completion checks. Any new requirement is separately agreed. Business outcomes such as revenue, rankings, or fixed time savings are not guaranteed.
Tools, usage, source updates, hosting, and monitoring are included only where stated. The proposal identifies ongoing costs and the support window. Additional work needs agreement; monthly capacity is bounded.
The handover documents the agreed access, responsibilities, controls, and known limitations. Ownership and licensing are specified in the written agreement.
Yes. The greeting clearly identifies it as an automated assistant. We agree wording appropriate to the selected channel.
No. It handles the approved topics and hands over when it lacks a reliable answer. A smaller, accurate scope is easier to manage.
Yes. We include an explicit human-request route. Immediate human availability depends on your staffing and business hours.
It can use an out-of-hours flow on the agreed channel, subject to platform availability. It does not make your human team continuously available.
Recording is a separate configuration decision. We agree whether it is needed and your disclosure, consent, access and retention requirements before enabling it.
Yes. The first scope covers one channel. A second channel needs its own content, routing, testing and commercial agreement.
Tell us what’s getting in the way. We’ll start there.
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